Complaints form

    DLL takes customer complaints very seriously. All complaints are reported to senior management and all reasonable steps are taken to resolve them.

    If you wish to make a complaint, we request that you:

    1. Gather any documents with names, times and dates relevant to your complaint.
    2. Submit your complaint in writing to Level 20, 201 Kent Street, Sydney NSW 2000 or use below complaints form

    On receipt, DLL will:

    1. Acknowledge your complaint and endeavor to respond to you within 5 business days.
    2. Take steps to address the problem and what has caused the issue so that it does not happen again.
    3. Let you know once we have a resolution.