Deutsche Telekom relies on DLL’s mobile financing solution

The ability to seamlessly complete leasing and financing agreements with customers is a major part of Telekom Deutschland GmbH’s daily business. Deutsche Telekom offers broadband network, mobile telecommunications, and other telecom services to residential and commercial customers in Germany. The telecommunications company has been using DLL’s Finance mobile app since June 2018.

The DLL Finance app is a mobile app for tablets and smartphones that gives Deutsche Telekom the ability to create financing solutions for its customers, anytime and anywhere. Among the benefits, the app makes it possible to seamlessly compare financing options, almost instantaneously check credit scores, display quotes and order status, and create and send documents.

Customers enjoy an on-the-spot, transparent financing solution with the ability to work through calculations and contract options and create the right product before real-time submission. All of this helps deliver a better customer experience.

Background

One of the core aspects of digitalization is the fast speed of as many processes as possible. This applies to all stakeholders—whether it is the provider of digital goods and services or their users. “Speed is very important for our customers as well,” says Thomas Obst, Head of Apple Product Management for Telekom Deutschland GmbH. Deutsche Telekom sought a solution that would make leasing and financing communication with customers significantly faster and more interactive. Key leaders from the company shared the major advantages they find in the DLL Finance app:

Before the DLL mobile app was introduced, it was customary for the Apple Service Team to raise internal inquiries with Deutsche Telekom, receive corresponding financing quotes and forward the details to the customer by e-mail.

One consequence of the former process was it always took a couple of days before the customer received a quote. “The product is very important for us, of course,” says Obst. “The technology is very important. The processes are also very important. At the end of the day, we have to deliver the services we promise.”

Solution

In working closely together as a reliable partner, DLL won over Deutsche Telekom to help them achieve those aims. Within two months, DLL and Deutsche Telekom completed an agreement and had the project operation ready in June 2018. “Together with the Deutsche Telekom team on site, we trained over 600 people in more than 15 different cities in Germany and then held multiple WebEx trainings,” says David Feyer, DLL Account Manager.

Results

Deutsche Telekom can now quickly and effectively share an offer with customers directly on site and close the deal without disruption by leveraging the DLL Finance app. More than 1,000 users now use the mobile app. As a result, more than 200 inquiries were converted into nine contracts in just a few weeks.

Summary

Today, the Telekom team can seamlessly check calculations and contract options on the move, generate and send quotes—all made possible by the DLL Finance app. The financing information is clear for customers, easy to use and ensures that service-orientated contracts are concluded quickly. Telekom’s Obst sums it up, ”We also need a good and reliable partner. At the end of the day, it’s the human touch that makes a good partnership. And that’s exactly what we experience with DLL.”

Learn more about how the DLL Finance app can enhance your sales process, contact DLL today.