Further, we continue to deliver new technology to our customers, but it is always paired up with a robust support model, backed by our members. We are also making significant investments in training across our offices worldwide, ensuring that our members are empowered and have the skills needed for success in the future workplace. This past year, DLL also introduced a new Remote and Flexible Working Policy designed to allow our members to optimize their personal and professional balance and well-being.
Our most recent Global Member Engagement Survey, sent to nearly 5,000 members worldwide, indicated that these efforts and investments are successful. The survey told us that 84 percent of our members recommend DLL as a top place to work. It also indicated that overall satisfaction and engagement is what drives our members to start each day committed to delivering a first-class experience to our customers. I am confident that our customers see and feel this difference and realize happy, engaged members deliver a higher level of service.
Another 50 years of success
Throughout 2018, we took bold steps to disrupt ourselves, stepping outside what worked in the past and seeking new approaches. As I often say to our members, the ‘what’ of vendor finance has not changed … enabling our partner’s success by helping them deliver equipment and solutions to their customers, but ‘how’ this is done will continue to evolve and we must stay in front of that curve. I am proud to say that DLL has not rested on its laurels of past success. Like most great companies, we understand that the ideal time to make changes is when performance is strong and conditions are favourable.
Our results in 2018 show that DLL is healthy and profitable. This position of strength allows us to evolve on our own terms. I am pleased that we have such a strong foundation on which to build for the future, not only delivering continued growth and profit generation, but also making a real impact with our customers by providing them with essential tools and value. Our unrelenting focus on disruptive innovation and customer experience, combined with our people and products, will continue to differentiate DLL and ensure success for another 50 years and beyond.
Bill Stephenson
CEO and Chairman of the Executive Board